Fashion giant Zara has become the latest retailer to charge shoppers who return items bought online.
Customers now must pay £1.95 to return clothes, with the cost taken from their refund. Items bought online can still be returned for free in stores.
High Street firms such as Uniqlo and Next already charge for online returns.
Online shopping boomed during the pandemic, but customers are more likely to return items bought online than in store, raising costs for retailers.
Analysts said other retailers were likely to follow Zara in charging for returns.
Zara's choice to stop free postal returns has been reprimanded by certain clients on the web.
One individual composed on Twitter: "Zara making changes to your free returns which currently cost your clients and making no declaration about it? Not cool."
One more said she was "exceptionally disheartened" by the move, adding: "Anticipated better from you. The best, quality brands don't charge."
Be that as it may, one more applauded the choice for its ecological effect, it was a "extraordinary measure to assist with halting C02 outflows to say it".
A representative from Zara told the BBC: "Clients can return online buys at any Zara store in the UK for nothing, which is most clients' specialty.
"The £1.95 charge just applies to arriving items at outsider drop off focuses."
Legitimately, individuals reserve an option to guarantee a full discount for items that are of inadmissible quality, unsuitable for a reason, or not as depicted, if it is done in no less than 30 days of possession.